Refund Policy

Effective date: 24 June 2026

This Refund Policy explains when refunds may be available for paid plans on ExamiAI. Free features are not subject to this policy.

1. General principle

ExamiAI aims to be fair and transparent. Refund eligibility depends on the type of plan purchased, the payment method used, applicable consumer protection laws, and whether premium services were substantially consumed.

2. Free services

No payment is required to access core PYQ exploration, practice, missions, and basic progress features currently offered at no cost. No refund applies because no charge was made.

3. Premium subscriptions & one-time purchases

When premium plans are available, the following general rules apply unless stated otherwise at checkout:

  • Accidental duplicate charges: Eligible for full refund after verification.
  • Technical failure: If you were charged but could not access paid features due to a verified platform fault, we will restore access or issue a refund.
  • Change of mind: Refunds may be considered within 7 days of first purchase if premium features were not substantially used (typically less than 10% of allotted usage or equivalent).
  • Partial consumption: If significant premium content or features were used, refunds may be partial or declined.
  • Subscription renewals: Auto-renewals are generally non-refundable for the renewed period once the renewal charge succeeds, unless required by law.

4. Payment provider rules

Payments made through Google Play, Apple App Store (when available), Razorpay, or other gateways are also subject to their respective refund policies and dispute processes. We will assist where we can, but some refunds must be initiated through the payment provider.

5. How to request a refund

Email support@examiai.com with:

  • Registered email or mobile number
  • Payment date and amount
  • Transaction ID / receipt
  • Reason for the request

We aim to respond within 5–7 business days. Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or provider.

6. Non-refundable situations

  • Violation of Terms resulting in account termination
  • Chargebacks filed without contacting support first (may lead to account suspension)
  • Promotional or discounted plans marked as non-refundable at purchase
  • Services fully consumed as defined at purchase

7. Chargebacks & disputes

Please contact us before initiating a chargeback. We will investigate in good faith. Fraudulent chargebacks may result in permanent account closure.

8. Changes

We may update this Refund Policy. The effective date at the top will reflect the latest version.

9. Contact

Refund questions: support@examiai.com